Ecommerce Forum & Blog
E-commerce Usability - Contact Information
Posted By Adam
There should always be a clear telephone number on the top half of your page, preferable at the top, in an area where it doesn’t interfere with other information. The reason is because some users still do not trust websites with their credit card details and so may wish to call up and place their order over the phone. Furthermore, it is a way of asking an assistant for help if the customer needs to ask for help. You can do this with a normal shop assistant, so it should be possible also in an e-commerce environment.
The screenshot above from fashion-sunglasses.co.uk, shows how to utilize a clear and distinguishable phone number on a web page. Putting it in teh top right corner is also a good idea as this is where users like to look first for such infomation.
This entry was posted
on Monday, May 26th, 2008 at 11:54 am and is filed under Shop Usability.
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Just to make a few things clear when you post a comment. I understand why most people comment on blogs, because of outgoing links. If you would like to leave a comment, please post something useful and in keeping with our post. If you have not posted before, I moderate all first comments. Once your first comment has been accepted, then you can make comments instantly. I do leave on the anchor to your web-site, but any posts with names like 'web design london' will be deleted and banned. I would like people to use their real names like 'John', or at most 'John from Satchi and Satchi' as an example.
June 16th, 2008 at 12:58 pm
Well, looks like we got this one right ;0)
I’d recommended you keep it real text, along with a relevant tagline to help with SEO.
July 6th, 2008 at 1:26 pm
Nice site man i love the way it looks and love this blog
Awesome
Jon
http://www.ecommerwebdesign.org.uk
October 20th, 2008 at 8:16 pm
very nice site, just I must comment regarding the location where users like to look first, from where I read users like to look first at the top left and not top right.