E-commerce Usability – Contact Information
There should always be a clear telephone number on the top half of your page, preferable at the top, in an area where it doesn’t interfere with other information. The reason is because some users still do not trust websites with their credit card details and so may wish to call up and place their order over the phone. Furthermore, it is a way of asking an assistant for help if the customer needs to ask for help. You can do this with a normal shop assistant, so it should be possible also in an e-commerce environment.
The screenshot above from fashion-sunglasses.co.uk, shows how to utilize a clear and distinguishable phone number on a web page. Putting it in teh top right corner is also a good idea as this is where users like to look first for such infomation.


June 16th, 2008
Well, looks like we got this one right ;0)
I’d recommended you keep it real text, along with a relevant tagline to help with SEO.
July 6th, 2008
Nice site man i love the way it looks and love this blog
Awesome
Jon
http://www.ecommerwebdesign.org.uk
October 20th, 2008
very nice site, just I must comment regarding the location where users like to look first, from where I read users like to look first at the top left and not top right.